Frequently Asked Questions

Yes, yourself. Go to My Account → Orders, open the order and tap Cancel order. The button is there while the order is Pending or Processing and no seller has given the parcel to the courier yet. Pick a reason and it is cancelled straight away, free of charge. On Cash on Delivery you owe nothing; any wallet credit you used comes straight back to your wallet. Once the parcel is on its way the button disappears — wait for it and request a return within 7 days of delivery instead. See the Refund & Returns Policy.

Cash on Delivery and Bank Transfer. Any balance in your Arbsbuy wallet can be applied to either. We do not take debit or credit cards, EasyPaisa or JazzCash at checkout, and you should never pay a seller directly — that is outside every protection we offer.

Some Cash on Delivery orders are held for a quick confirmation call before they go to the seller — for example if the account has cancelled several orders before, or the order looks unusual. It is not an accusation and it costs you nothing; it exists because a refused COD parcel costs a small Pakistani seller real money. Answer the call, or reply to us, and the order goes through.

Membership is an optional paid plan whose main benefit is free delivery. There are two ways to get it: pay from your Arbsbuy wallet balance on the membership page, or ask our team to activate it and pay us separately — it starts once we have the money, not before. There is no card subscription and it cannot be added to a COD order. Full conditions are on the Membership terms page.

Simply browse or search for the product you want, open it, choose any options (size, colour, etc.), and tap Add to Cart or Buy Now. Then go to checkout, enter your delivery details, choose your payment method, and confirm. You'll receive an order confirmation right away.

You can browse freely without an account. To place an order and track it easily, we recommend creating a free account — it only takes a minute and lets you save addresses, view order history and check delivery status.

We accept Cash on Delivery (COD), EasyPaisa, JazzCash, bank transfer, and debit/credit cards through secure payment gateways. All prices are shown in Pakistani Rupees (PKR).

Yes — Cash on Delivery is available across most of Pakistan, so you can pay in cash when your order reaches your doorstep. Please see our Shipping Policy for details.

No hidden charges. The price shown already includes applicable taxes, and you pay the product price plus any delivery fee shown before you confirm your order. An order confirmation and receipt are available in your account and by email, and you can request an invoice from our support team.

Occasionally an item may sell out before a seller can dispatch it. If that happens, we'll notify you and either offer an alternative or cancel that item and refund you in full — you're never charged for something we can't deliver.

If you have a valid voucher or promo code, enter it in the "Voucher / Discount Code" box at checkout and tap apply — the discount is applied to your order total before payment. Each code has its own validity and conditions.

You can cancel or change your order any time before it is dispatched — just contact us with your order number as soon as possible. Once shipped, an order can't be cancelled but can be returned after delivery under our Refund & Returns Policy.

Yes. The site runs over an encrypted (HTTPS) connection, you can pay Cash on Delivery, sellers are paid only after delivery and a hold period, and orders are covered by our buyer protection, 7-day returns on eligible items and our Terms & Conditions framework. Your privacy is covered by our Privacy Policy.

Most orders arrive in 2–4 business days in major cities, 3–6 days in other towns, and 5–8 days in remote areas, after dispatch. Full estimates are in our Shipping Policy.

Once your order ships, you'll get a tracking number by SMS, email or in your account. You can also ask our AI Live Support for a live update — just share your order number in the chat.

Delivery charges depend on the seller, your location and the size/weight of your order, and are always shown clearly at checkout before you pay. Many sellers offer free or discounted shipping on selected items or above a minimum order value.

On arrival, please check the package exterior for damage or tampering before accepting it, and refuse it if it's clearly damaged. For Cash on Delivery, payment is made before opening the parcel — but you're protected by our 7-day return policy for eligible items, so if anything is wrong after opening, you can simply start a return. We recommend filming an unboxing video.

Couriers usually attempt delivery 2–3 times. Anyone at your address can receive the parcel on your behalf (and pay, for COD). If all attempts fail, the parcel may be returned to the seller; for prepaid orders we'll arrange re-delivery or a refund.

Not always. Arbsbuy Pakistan is a marketplace, so items from different sellers may be shipped separately and can arrive on different days, sometimes by different couriers. Each parcel may have its own tracking number, and you won't be charged extra beyond the shipping shown at checkout.

You can request a return within 7 days of delivery. Wrong, damaged or faulty items can be returned in every category except non-returnable ones (innerwear, opened beauty and hygiene products, fine jewellery, digital goods, personalised items), which are refunded only if wrong or not received. Change of mind is accepted only for clothing and shoes, unused with tags on. Returned items must be in their original packaging with all tags and accessories. See our full Refund & Returns Policy.

Open My Account → Orders, open the delivered order and choose Request a return under Need help?. Give your reason and the seller reviews it. You can only have one return request open on an order at a time, and returns are only possible once an order is marked delivered — before that, cancel it instead. You can also use AI Live Support or email support@arbsbuy.pk with your order number.

You're fully covered. Contact us within 48 hours of delivery with photos or a video, and we'll arrange a free replacement or a full refund — including any return shipping cost. An unboxing video makes these claims especially quick to approve.

Yes. If you need a different size, colour or variant, or received a defective item, we're happy to arrange an exchange where stock is available. If a replacement isn't available, we'll issue a full refund instead.

Wallet credit used on the order comes back to your Arbsbuy wallet immediately. Money sent to a bank, EasyPaisa or JazzCash account takes 5–10 business days after the refund is approved. There are no card refunds because we do not take cards.

If the item is damaged, defective, wrong or not as described, return shipping is free. If you return due to change of mind, the return shipping is paid by the buyer.

Yes. Sellers must list only genuine, lawful products and describe them accurately. Selling counterfeit or misrepresented goods is strictly prohibited and leads to removal and penalties under our Terms & Conditions. For gemstones and minerals, see our dedicated Gems & Minerals section below.

Yes. All prices on Arbsbuy Pakistan are in Pakistani Rupees (PKR) and already include applicable taxes, so you pay the price you see.

Open the product page or your order history and leave a star rating, a few words and up to four photos. Honest reviews help other buyers — fake or paid reviews are not allowed and are removed.

Because reviews on Arbsbuy come from real buyers only. You can review a product only if your own account has ordered it, on an order that was not cancelled, refunded or returned, and only once per product. That is why every review you read carries a "verified purchase" mark — nobody can pay for a good review here, because nobody who has not bought the item can write one.

A verified buyer's review that contains no links or contact details goes live at once. If your review, question or answer contains a website link, phone number or email address, it is held for a person to read before it appears. Buyer questions on product pages are always checked by a person first. If something is rejected you get a notification telling you.

Yes. Review photos are shown on the product page next to your review, with the name on your account. Do not photograph anything private such as an address label or an ID card.

Gems are a core part of Arbsbuy Pakistan and enjoy special buyer and seller protection. Sellers must accurately describe each stone and, for higher-value pieces, provide a laboratory certificate of authenticity. You can request to view the certificate before buying, and you have the right to independently verify the stone within the return window. If a gem doesn't match its certificate or description, you're entitled to a full refund. See Terms, Section 11.

A gemstone certificate (or lab report) is an independent document describing a stone's type, weight, colour, clarity, cut and any treatments. We recognise reports from leading laboratories such as GIA, IGI, AGL and Gübelin, as well as recognised Pakistani laboratories such as the Gem Testing Laboratory. For high-value stones, the certificate should match the exact item and be shown on the listing.

Natural stones form in the earth; treated/enhanced stones are natural but improved by processes such as heating or oiling; lab-grown (synthetic) stones are made in a laboratory; and simulants merely imitate a gem. Sellers must clearly state which category a stone belongs to and must never present a treated or synthetic stone as natural and untreated.

Yes — full disclosure is mandatory. Sellers must declare all treatments and enhancements, including heating, oiling, irradiation, dyeing, fracture-filling or coating. Undisclosed treatment is treated as misrepresentation and entitles the buyer to a full refund and return at the seller's cost.

Absolutely. If a Gem differs materially from its certificate or description — a different species, an undisclosed treatment, a synthetic sold as natural, or a materially different weight — you're entitled to a full refund and return at the seller's cost under our Refund & Returns Policy.

Sellers of high-value Gems are asked to use secure, tamper-evident packaging and a trackable courier service. We strongly recommend both seller and buyer keep a continuous unboxing video, which protects everyone against false "fake", "empty" or "swapped" claims.

If buyer and seller disagree about authenticity, treatment or quality, the stone may be submitted to a mutually agreed independent gemological laboratory. That lab's report is the primary basis for resolving the dispute, and the party at fault bears the cost of testing and return shipping.

Yes. Alongside cut and polished gemstones, Arbsbuy Pakistan supports rough gemstones, raw minerals, crystals and collector specimens — a speciality of Pakistan's rich gem and mineral heritage. The same honesty and disclosure rules apply to every listing.

For everyday low-value stones a clear, honest description and good photos/video are enough. For higher-value gemstones, a recognised laboratory certificate is strongly recommended (and may be required) to build buyer trust and protect you against disputes. Always disclose origin claims and treatments accurately.

Tap Register / Sign Up, enter your name, email or mobile number and a password, and confirm — that's it. You can then save addresses, track orders, manage returns and check your order history in one place.

On the login page, tap "Forgot Password", enter your registered email or mobile number, and follow the reset link/code we send you to set a new password securely.

Log in and go to My Account, where you can update your name, contact details, password and saved delivery addresses at any time. Keeping these accurate helps ensure smooth delivery.

Yes. We protect your data with secure technology and only use it as described in our Privacy Policy. We never sell your personal information, and the site runs over an encrypted (HTTPS) connection.

Yes. Arbsbuy Pakistan is operated by Arbsbuy (SMC-Private) Limited (SECP CUIN 0310402), a company registered with the Securities & Exchange Commission of Pakistan (SECP). You can learn more on our About Us page.

If you wish to close your account, contact our support team via AI Live Support or email support@arbsbuy.pk, and we'll process your request in line with our Privacy Policy and any legal record-keeping requirements.

Within 48 hours of the order being placed. You are reminded before the deadline. Missing it is recorded as a late-dispatch strike and counts against your account-health score. Add photos or a short video of the sealed parcel when you mark it shipped — that proof is what protects you if the buyer later claims the parcel was empty or wrong.

10 days after delivery — 14 days until your first three payouts have been paid. Minimum withdrawal Rs 1,000, payouts run weekly on Friday. Earnings on cancelled, refunded or returned orders are reversed. Your Seller Center always shows the live figures.

Most likely it names a protected brand. Those listings cannot go live until you upload proof you are entitled to sell that brand — an authorisation letter, distributor certificate or purchase invoice — and an administrator approves it. Your product is never deleted; it waits as a draft, and the reason is shown on the product form.

Anyone in Pakistan can sell on Arbsbuy. Just apply at arbsbuy.pk/become-a-seller, set up your store, and start listing products from your Seller Center, where you manage products, orders, earnings, withdrawals and buyer chats.

To set up your store you'll typically need a valid CNIC, your contact details, and your bank account or mobile-wallet details for payouts. Some product categories may require additional proof of authenticity or authorisation (for example brand or gem certificates).

Commission is 7% on the Free plan (unlimited products, no monthly fee), which is currently our only seller plan. Your exact rate is shown in your Seller Center, and we may agree a different rate on an individual account. Commission is taken on the price the buyer actually pays and is deducted from your earnings — never invoiced to you.

Your earnings appear in Seller Center as soon as an order is placed, and become claimable 10 days after the order is delivered. That is longer than the 7-day buyer return window because most orders are Cash on Delivery and the courier remits that cash to us a few days after collecting it. Once approved, request a withdrawal from Seller Center for any amount up to your available balance; we pay it by transfer to the bank account or mobile wallet you registered. Earnings on a cancelled, refunded or returned order are reversed and never reach you.

Only these: commission; a delivery shortfall (the buyer pays the weight-based delivery fee, and whatever the courier bills beyond it on your parcel — fuel surcharge, tax, COD cash-handling — comes out of your earnings); optional promoted listings (pay-per-click, Rs 50–3,000 daily budget, Rs 2–50 per click, charged only on a real click and never above your daily budget); optional featured placement (Rs 50 a day, minimum Rs 500 per run, up to 30 days, max 3 products, no refund if you stop early); optional monthly promotion plans; and your seller plan fee. Free shipping that Arbsbuy chooses to give buyers is paid by us, not by you. If you disagree with a deduction, contact seller support with the order reference and we review it case by case. See the Seller Agreement.

From your Seller Center you can add new products with titles, descriptions, images and a video, set prices and stock, choose categories and brands, and edit or pause listings any time. Our built-in AI tools help you write optimised titles and descriptions quickly.

You can sell almost any genuine, legal product across our categories — from fashion, electronics and home goods to our specialty gems & minerals. Counterfeit, illegal, unsafe or prohibited items are not allowed, as set out in our Terms & Conditions.

When a buyer makes a valid return under our policy, you'll be notified through your Seller Center. If a return is due to a seller error or a misrepresented item, the seller bears the return cost. We help mediate disputes fairly to protect both sides.