Fraud & Scam Prevention

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1How Arbsbuy Pakistan Protects You

We build safety into every transaction:

• Seller verification — sellers are verified before they can trade, using CNIC and account checks.
• Secure payments — online payments are processed through trusted, encrypted gateways; we never store your full card details.
• Buyer protection & easy returns — our Refund & Returns Policy protects you if an item is wrong, damaged or not as described.
• Payment holds during disputes — we can hold a seller's payout until a dispute is fairly resolved.
• AI & human monitoring — we monitor for suspicious activity, fake listings, fake reviews and fraud, and act quickly.
• Authenticity protection — gems and high-value items enjoy extra safeguards, including lab certificates and independent verification.

Confirmation calls on some COD orders

Cash on Delivery is checked before an order reaches a seller. Orders from accounts or phone numbers with a history of cancelling or refusing parcels, and orders that look unusual, are held for a short confirmation call; in the worst cases COD is refused for that account and only Bank Transfer is offered. Nothing about the price changes and no fee is added. If you get such a call, we will only ever ask you to confirm that you placed the order and that the address is right. We will never ask you for an OTP, a password, a CNIC copy or a payment over the phone.

Chat that blocks phone numbers

Buyer–seller chat on Arbsbuy Pakistan automatically blocks any message containing a phone number, an email address or a WhatsApp or Telegram link — including numbers written in words or split up to get past a filter. The message is not delivered and both sides see a warning. This is deliberate: almost every marketplace scam starts with "message me on WhatsApp". If a seller keeps trying to move you off the platform, report them.

2Common Scams to Watch Out For

Scammers often try to move you off the platform or rush you into paying. Be alert to these:

Off-platform & advance-payment scams

Anyone asking you to pay outside Arbsbuy Pakistan — by direct bank transfer, EasyPaisa/JazzCash to a personal number, or "advance" before any protection — is a major red flag. Always keep your order and payment on Arbsbuy Pakistan.

Phishing (fake calls, SMS & emails)

Fraudsters may pretend to be "Arbsbuy Pakistan" and ask for your password, card number, CNIC or a one-time code (OTP). We will never ask for your password or OTP. Never share these with anyone.

Fake prizes, lucky draws & refunds

"You've won a prize / a refund — just pay a small fee or share a code" is always a scam. We do not ask for a fee to release any prize or refund.

Too-good-to-be-true deals & fake sellers

Extremely cheap prices for high-value items, or pressure to buy immediately, are warning signs. Check seller ratings and reviews before buying.

Fake delivery & COD tricks

Be cautious of unexpected parcels, or anyone pressuring you to pay COD for an order you never placed. Always check the order in your Arbsbuy Pakistan account first.

Social media impersonation

Fake "Arbsbuy Pakistan support" accounts on WhatsApp, Facebook or Instagram may try to help you to steal your details. Only use our official channels (see Section 9).

3Golden Rules for Buyers

• Always order and pay on Arbsbuy Pakistan — never pay off-platform or in advance to a personal account.
• Never share your password, OTP, full card number or CNIC with anyone.
• Check the parcel exterior before accepting; refuse if it's clearly tampered or damaged.
• Film an unboxing video for valuable orders — it makes any claim easy to prove.
• Use our returns process for problems — don't deal with a "seller's personal number" off-platform.
• Read reviews and ratings before buying, especially for expensive items.

4Safety Tips for Sellers

• Keep all communication and transactions on Arbsbuy Pakistan — beware buyers who push you off-platform.
• Be cautious of fake payment screenshots — confirm money is actually received in your Arbsbuy Pakistan balance or account before dispatching.
• Use tamper-evident packaging and record a dispatch video for high-value items to protect against false "fake/empty/swapped" claims.
• Verify suspicious or bulk COD orders; report repeated refusers.
• Never share your account login or OTP — Arbsbuy Pakistan staff will never ask for it.

5Red-Flag Checklist

6How We Verify & Monitor

We verify sellers before they can trade and continuously monitor the marketplace for fake listings, fake reviews, price manipulation, counterfeit goods and suspicious behaviour using a mix of automated systems and human review. Sellers and buyers who break our rules face listing removal, payout holds, account suspension or termination, recovery of losses, and referral to the authorities — as set out in our Terms & Conditions.

7How to Report Fraud or a Scam

If you suspect fraud, a scam or a suspicious seller, buyer or message, please tell us straight away. The fastest way is our AI Live Support (the chat icon on any page) or email support@arbsbuy.pk. Please include your order number (if any), screenshots, and a clear description. The sooner you report, the faster we can act and protect others.

Reporting a fake or counterfeit product

If you received something you believe is counterfeit, open the order at My Account → Orders, choose Report a Problem and attach photos of the item, its markings and its packaging. If the product is still listed, also send us the link. Well-known brands are on our protected list: a seller cannot publish a listing naming one until they have given us an authorisation letter, distributor certificate or purchase invoice and an administrator has approved it, so we have paperwork to check your report against. A confirmed counterfeit means a full refund to you, the listings taken down, and the money recovered from the seller.

8If You’ve Been Scammed — Act Fast

If you think you have been scammed, act quickly — fast action gives the best chance of stopping a loss:

• Stop all contact with the scammer and do not send any more money or codes.
• Contact your bank, EasyPaisa or JazzCash immediately to report the transaction and ask them to freeze, hold or reverse it where possible.
• Change your passwords for Arbsbuy Pakistan and your email, and never reuse the same password. If you shared an OTP, tell your bank at once.
• Report it to Arbsbuy Pakistan through AI Live Support or support@arbsbuy.pk with screenshots, numbers and transaction details so we can act and protect others.
• Report it to the authorities (see the next section), and keep all evidence.

9Reporting Cybercrime to the Authorities

Online fraud is a crime. In Pakistan, you can report it to the Federal Investigation Agency (FIA) Cyber Crime Wing — the National Response Centre for Cyber Crime (NR3C):

• Helpline: 1991
• Online complaint portal:complaint.fia.gov.pk
• FIA website:www.fia.gov.pk

When you file a complaint, include all evidence — screenshots, phone numbers, account or transaction IDs, and a clear description of what happened. Arbsbuy Pakistan will cooperate with law-enforcement and provide relevant records to support genuine investigations.

10What We Do When Fraud Is Reported

When you report fraud, our team investigates promptly and may hold the relevant payment or payout, cancel or reverse affected orders, remove listings, restrict or ban the account involved, help you with a refund or return where appropriate, and report serious cases to law-enforcement and regulatory authorities in Pakistan. We treat your reports seriously and confidentially.

11Our Official Channels — Trust Only These

12Report or Ask — We're Here

Spotted something suspicious, or not sure if it's genuine? Contact us right away through our AI Live Support, available 24/7 — just tap the chat icon — or email us.

See also: Terms & Conditions · Refund & Returns · Dispute Resolution · Privacy Policy