Arbsbuy LLC — Support & Service Hours

Effective Date: 22nd November, 2025

Arbsbuy LLC provides a combination of online support, customer service hours, live chat availability, and order assistance to customers worldwide. This Support Hours Policy describes when our team is available, response expectations, and how you can reach us for help.

1. Online Store Hours

Your online shopping experience is always available.

  • Store Availability: 24 hours a day, 7 days a week
  • Order Processing: Begins the next business day after purchase
  • Checkout & Payments: Available 24/7
Note: Arbsbuy LLC never closes online. You can browse, add to cart, and place orders at any time.

2. Customer Support Hours (Email Support)

Our support team handles inquiries related to orders, product questions, refunds, returns, and general help.

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday: 10:00 AM – 4:00 PM (EST)
  • Sunday: Closed

Average Email Reply Time: 24–48 hours

3. Live Chat Support Hours

Live Chat (when available) offers instant responses for common questions, order lookups, and support requests.

  • Monday – Friday: 10:00 AM – 5:00 PM (EST)
  • Saturday: Limited Availability
  • Sunday: Not Available
Important: Live Chat may temporarily be offline during high-traffic periods or system maintenance.

4. Call Center / Phone Support Hours

Phone support is available for urgent matters, order clarifications, gemstone purchases, and account assistance.

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday: 10:00 AM – 2:00 PM (EST)
  • Sunday: Closed

Phone Number: +1 (904) 668-5277

5. Special Holiday Hours

Our online store remains open 24/7 during all holidays.

Customer support (email, chat & phone) may be delayed during:

  • Christmas & New Year Holiday
  • Thanksgiving Day
  • Independence Day
  • Labor Day
  • Memorial Day
  • Eid Holidays (for gemstone fulfillment)

6. Emergency Support Situations

For urgent issues involving:

  • Order not received
  • Tracking showing incorrect status
  • Gemstone shipment concerns
  • Payment verification problems

You may contact us through:

  • Email (Fastest Response): support@arbsbuy.com
  • Phone (During Hours): +1 (904) 668-5277
We aim to respond to urgent issues within 12–24 hours.

7. Support for Future Marketplace Sellers

Once the marketplace is launched, seller support will operate on separate dedicated hours:

  • Seller Email Support: Mon–Fri, 9 AM – 6 PM (EST)
  • Seller Verification Reviews: 1–3 business days
  • Store Setup Assistance: Appointment-based

8. Contact Information

Arbsbuy LLC — Support Team

Website: https://arbsbuy.com

Email: support@arbsbuy.com

Phone: +1 (904) 668-5277

Support Hours: Mon–Fri 9 AM–6 PM (EST)

Address: 7901 4th St N STE 300, St. Petersburg, FL 33702, United States