At Arbsbuy, we strive to provide our customers with a satisfying online shopping experience. We understand that occasionally, you may need to return a product or seek a refund. This Refund and Returns Policy outlines our procedures to ensure a smooth and hassle-free process.
1. Returns
1.1 Eligibility Criteria
- To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Initiation of Return
- You must initiate the return process within 14 days of receiving the product. Please contact our customer support team at [insert contact details] to request a return authorization.
1.3 Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
1.4 Inspection and Approval
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will initiate the refund process.
1.5 Refunds
- Refunds will be processed using the original payment method. Please allow 10-20 business days for the refund to reflect in your account.
2. Exchanges
- Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.
3. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.
4. Non-Returnable Items
- Certain items are not eligible for return, including:
- Personalized or customized products
- Perishable goods
- Gift cards
5. Cancellation Policy
- You may cancel an order before it has been shipped. Once an order has been shipped, our standard return policy applies.
6. Contact Us
- If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at returnsorrefunds@arbsbuy.com.
Note: Arbsbuy reserves the right to amend this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.