Shipping Policy

Effective Date: 1st February, 2025

At Arbsbuy LLC, we strive to provide our customers with a worldwide, seamless, and efficient shipping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

Once you place an order, our team processes it within 1 to 3 business days. During this time, we verify order details, perform quality checks, and prepare items for shipment.

Orders placed on weekends or public holidays will be processed the next business day. However, processing may take slightly longer due to high order volumes or unexpected delays.

2. Shipping Destinations

We offer worldwide shipping, primarily serving customers in the following areas:

  • United States (free shipping)
  • Canada (Shipping fees apply)
  • European countries (shipping fees apply)
  • Other international locations (shipping availability and charges vary)

If you are unsure whether we ship to your country, please get in touch with us at support@arbsbuy.com before placing your order.

3. Shipping Methods & Delivery Times

We partner with reliable global shipping carriers to ensure safe and timely deliveries. Our estimated standard shipping times are:

  • United States: 5–10 business days (free shipping).
  • Canada & European countries: 5–10 business days (shipping fees apply)
  • Other international destinations: 5–10 business days (shipping fees apply)

Delivery times are estimates and may vary due to customs clearance, carrier delays, holidays, or unforeseen circumstances.

4. Shipping Fees

  • United States: Free shipping on all orders.
  • Canada and Europe: We calculate shipping fees based on the destination and order weight at checkout.
  • Other international destinations: The checkout process will display the shipping costs, which vary by country.

The customer is responsible for any additional customs duties, taxes, or import fees imposed by the destination country.

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow 24 to 48 hours for tracking updates to reflect in the system.

If you do not receive a tracking number within five business days of placing your order, please get in touch with us at support@arbsbuy.com.

6. Customs, duties, and taxes

International orders (outside the United States) may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping cost.

We recommend checking with your country’s customs office for details on potential fees before placing an order.

7. Delayed or Lost Shipments

While we aim for timely deliveries, shipping delays can occur due to customs processing, carrier delays, weather conditions, or other unforeseen issues. If your order has not arrived within the estimated timeframe, please:

  • Check your tracking details for updates.
  • Allow additional time during peak shopping seasons or public holidays.
  • Contact our support team at support@arbsbuy.com if your order is delayed beyond the estimated time.

If we confirm a lost order in transit, we will offer a replacement or a full refund, depending on your preference.

8. Incorrect addresses and failed deliveries

The customer is responsible for providing an accurate shipping address at checkout. An incorrect or incomplete address could result in a failed delivery.

  • The package may be returned to us. In such cases, we will either reship the order (additional shipping charges may apply) or issue a refund minus the shipping cost.
  • We are not liable for any losses resulting from an incorrect address.

Please double-check your shipping details before completing your order.

9. Split Shipments

If your order contains multiple items, they may be shipped separately due to warehouse locations or stock availability. You will receive separate tracking numbers for each shipment.

10. Shipping Restrictions

While we strive to ship globally, some products may have shipping restrictions due to customs regulations or carrier limitations. If we cannot ship a product to your location, we will notify you and process a full refund.

11. Contact Information

For any questions regarding shipping, tracking, or delivery, feel free to contact us:
Email: support@arbsbuy.com
Phone: +1 (904) 668-5277

We appreciate your business and look forward to serving you at arbsbuy.com!