Our standard shipping time is 5 to 10 business days for most orders. Processing usually takes 1-3 business days before shipment.

Most of our products are shipped from trusted suppliers in China, but depending on availability, some items may be shipped from other warehouses.

Yes! We offer free shipping to the United States. However, shipping charges may apply to Canada, Europe, and other countries.

Yes! Once your order ships, we’ll email you a tracking number. You can track your order through our Order Tracking page or the shipping carrier’s website.

Yes! We offer worldwide shipping, with our primary markets being the United States, Canada, and Europe.

For U.S. customers, there are no additional customs fees. However, customers in Canada, Europe, and other regions may be responsible for import duties and taxes as per local regulations.

For secure transactions, we accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

Yes! We use SSL encryption and trusted payment gateways to keep your payment details private and secure.

Orders can only be canceled or modified within 12 hours of purchase. After this, processing begins, and changes may not be possible. Please get in touch with us immediately if you need to make changes.

Your payment may be declined due to insufficient funds, incorrect billing details, or bank security policies. If you face any issues, please try a different payment method or contact your bank.

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and with tags attached. Some products, such as personal care items, may not be eligible for returns due to hygiene reasons.

To initiate a return, email our support team at support@arbsbuy.com with your order number and reason for returning. We’ll then guide you through the return process.

We will process your refund within 5-14 business days after receiving and inspecting your returned item. We issue refunds using the original payment method.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

You can reach our customer support team via:
📧 Email: support@arbsbuy.com
📞 Phone: +1 (904) 668-5277

We’re here to assist with any inquiries or concerns!